Terms of Service and Policies

  1. Refund Policy

    We are happy to refund your money on any flights up to 24 hours prior to scheduled takeoff.  We will accept refunds on merchandise if it is returned to us undamaged. If you receive damaged merchandise please photograph the condition you receive it in and email us at admin@broomehelicopters.com.au

  2. Delivery Policy

    When making payment for a flight an invoice will be sent to you via an auto-responder email from our website. Please print this out and take the information with you to Broome Helicopters of the day of your flight. If you do not receive an eMail after your purchase or event registration, please check your Spam folder. If you still have not received the eMail please contact us on  08 9192 7488 or eMail us at admin@broomehelicopters.com.au.

  3. Privacy Policy

    Broome Helicopters respects your privacy and is committed to protecting your personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information by Broome Helicopters. Please note that Broome Helicopters reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how Broome Helicopters collects and uses personal information. By using our website, you consent to the collection and use of your personal information by Broome Helicopters as explained below.

  4. Personal Information

    You have complete control over your personal information. In general, you can visit our website without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information"). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.

  5. Use of User Information

    We intend to use such information for purposes of informing you of festival updates, events and information. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purposes. However, please do not submit any User Information if you are less than 18 years of age.

  6. Disclosure of User Information

    Broome Helicopters does not sell, trade or transfer User Information to third parties. However, we may share User Information with our business partners for marketing, advertising or product/service offering purposes. For example, we provide User Information to our service providers for direct emailing of our newsletters, online surveys or notifications on Broome Helicopters Offerings to our viewers. We also disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order or you violate our Terms of Use. You may separately agree to provide your personal information to third parties that provide content for Broome Helicopters Offerings, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.

  7. Accuracy and Security

    The accuracy and security of the User Information is important to Broome Helicopters. Currently, you may review and request updates to your User Information retained by contacting Broome Helicopters. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Broome Helicopters is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.

  8. Usernames and Passwords

    Access to certain content on our website may be allowed under a written agreement between you or your employer and Broome Helicopters and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain Broome Helicopters web site(s) containing certain confidential information, products, services, or promotional offers ("Broome Helicopters Offerings").

  9. Cookies

    Broome Helicopters uses "cookies". A cookie is a small data file that a website can transfer to a visitor's hard drive to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (Microsoft Internet Explorer or Netscape Navigator) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. 

  10. External Links

    Broome Helicopters website provides links to other third party websites. Even if the third party is affiliated with Broome Helicopters through a business partnership or otherwise, Broome Helicopters is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

  11. General

    If you have questions regarding our Privacy Statement, please contact Broome Helicopters via our Contact page.


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